Honest advice about the online gambling service

November 29th, 2017
posted by admin 12:43 pm

If you would like to purchase a house, pick a new computer or even decide where to take your spouse for dinner for that special event, what can you do you ask someone for their information. In the case of house you will ask a great deal of people from a range of realtors or agents to friends and loved ones. And of course you are right to. It is a major outlay. Additionally, it impacts your life experience. If you choose the wrong house you will be reminded every time you walk up to the front door. Get the incorrect advice and consequently select the wrong sort of restaurant for a birthday or anniversary and you will have just wasted your money. No romantic end to the day for you.

Casino Genie, independent online casino aggregator, recently released a questionnaire which had some quite surprising consequences. The bottom line is that online casinos are losing tens of thousands of clients daily. Jon Kingston, Customer Satisfaction Manager at Casino Genie, states, our poll of 2,500 online gamblers from over 100 online casinos indicates that players would like a more personal service. And one the crucial criteria of the personalized service is hope. Players want honesty and ethics. Sure this will cost the casinos more to handle but the upside will outweigh these costs. The poll figures show that players remain with a casino 5 times more when customer support meets their expectation. So given this advice what we now have to realize is how we can help casinos provide this and enjoyable experience too.

So why does trust matter so much. We talking about hardened gamblers who only want to win cash right? No. Kingston tells us, the majority of players are new to betting. And there is huge community of people that are put off by the complexity of the games, the terminology which we use is confusing and they feel out of their depth. If online casinos need to acquire advocates for life they will need to be ‘your friend’. Behave like the friend at college who taught you the rules of baseball or English cricket without laughing at you. Then you can both enjoy the game more. Of the 2,500 online casino Players who Casino Genie surveyed just over 1,400 had been playing less than 12 months. Just 24% were faithful to a casino. More than 62% played at four or more casinos.

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Interestingly of those players who were gambling for over 12 months, there was still a massive quantity of players playing at four casinos or more, 48%. Alarmingly for online casinos 78 percent of those cited poor customer support as a reason for their fickleness. Only 4 percent of players had discovered site which they had been entirely loyal too. But here is the killer truth. Each of those 100 people said that the reason they stuck with togel online was due to ‘superb customer support’. None of those 100 gamblers played in a ‘Top 20’ casino. The tiny casinos are behaving smarter, reacting faster and enjoying the boutique game to attempt to compete in this industry. And it’s beginning to have an effect. So let’s return to the trust issue. Another figure came out of this survey. 82 percent of people asked said they would try out a new online casino if recommended by a friend. 68 percent of people said that they would try out a new online casino when it was ‘highly recommended’ by other players.

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